1. Your Right to Cancel (Right of Withdrawal)

As a customer based in the European Economic Area (EEA) or the United Kingdom, you have the right to cancel your order within 14 calendar days of receiving your goods, without giving any reason. This is your legal right under the EU Consumer Rights Directive (2011/83/EU) and, for UK customers, the Consumer Contracts Regulations 2013.

The 14-day cancellation period begins on the day you (or a person you nominate) takes physical possession of the goods.

2. How to Cancel

To exercise your right to cancel, you must notify us clearly in writing within 14 calendar days of receiving your order. You can do this by:

• Email: art@deliapring.co.uk
• Post: Delia Pring Artist, 33 Castle Hill, Axminster, EX13 5PY, England

Please include your name, order number, and a clear statement that you wish to cancel. Once we receive your cancellation notice, we will send you a confirmation email promptly.

After notifying us, you have a further 14 calendar days to return the goods to us.

We will always set out your cancellation rights clearly at the point of purchase and in this policy, so this window applies as stated above.

3. Returning Your Order

Please return all items to:

Delia Pring Artist
33 Castle Hill, Axminster, EX13 5PY, England

Condition: Items must be returned in the same condition in which they were received, unused, undamaged, and in their original or equivalent protective packaging. Artworks must be carefully and securely wrapped for return transit.

Return Postage: Unless the item is faulty, damaged, or not as described, the cost of return postage is your responsibility. We strongly recommend using a tracked and signed-for service, as we cannot accept responsibility for items lost or damaged in return transit.

4. Refunds

Once we receive and inspect the returned item, we will process your refund within 14 calendar days. Your refund will include:

• The full purchase price of the returned item(s)
• The original standard delivery charge you paid (note: if you chose an upgraded or express delivery option, only the cost of standard delivery will be refunded)

Refunds will be issued to the original payment method used at checkout.

We reserve the right to deduct from the refund an amount reflecting any diminishment in value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. For example, removing artwork from protective packaging in a way that causes damage.

5. Items Not Eligible for Return

The following are exempt from the 14-day right of withdrawal:

Please note this exemption applies only to work made specifically to your brief. An original, one-of-a-kind piece that already existed and was simply purchased from our available stock is not exempt on that basis alone. It carries the same 14-day right of withdrawal as any other in-stock item.

If you are unsure whether your item qualifies for return, please contact us before placing your order.

6. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, faulty, or is not as described, you are entitled to a full remedy regardless of the above exemptions.

• UK customers: you are protected under the Consumer Rights Act 2015. This gives you a short-term right to reject faulty goods within 30 days of delivery for a full refund, and further rights to a repair, replacement, or refund beyond that period.
• EEA customers: you are protected under the EU Sale of Goods Directive ((EU) 2019/771), which provides a two-year statutory guarantee on goods purchased.

Please contact us within 30 days of delivery if your item arrives damaged or defective:

Email: art@deliapring.co.uk Please include your order number, a description of the issue, and photographs of the damage or fault.

In these cases, we will arrange and cover the cost of return postage and offer you a full refund, replacement, or repair at your choice.

7. International Customers (Outside the EEA and UK)

If you are ordering from outside the EEA or UK, the statutory cancellation rights described in Section 1 may not apply to your order. Please contact us at art@deliapring.co.uk before placing your order if you would like to confirm our returns terms for your location, and we will be happy to talk it through with you.

8. Exchanges

We do not offer direct exchanges. If you would like a different item, please return your original order for a refund and place a new order.

9. Your Statutory Rights

Nothing in this policy affects your other statutory rights as a consumer. If you have any questions about your rights, you can also contact Citizens Advice or Trading Standards for independent guidance.

10. Contact Us

For any returns, cancellations, or refund queries, please contact:

Delia Pring Artist
Email: art@deliapring.co.uk
Address: 33 Castle Hill, Axminster, EX13 5PY, England

We aim to respond to all enquiries within 2 business days.